How to make a return
Pursuant to and for the purposes of the Consumer Code, as amended by Legislative Decree no. 21/2014, the customer is entitled to exercise the right of withdrawal, without any penalty and without specifying the reason, within 14 calendar days from the date of delivery of the purchased item. To exercise this right, the customer must send, within the indicated terms, an e-mail to info@alteriogioielli.it indicating: subject of the request (Refund - Item exchange), name, surname, address, order number, telephone number.
As soon as this communication is sent, the customer must include, at his own expense and with a courier of his choice, the product he intends to return, including in the shipment a printout of the email sent. The shipping address is: ALTERIO GIOIELLI, Piazza Garibaldi 28-30, 80047 San Giuseppe Vesuviano (NA).
The returned product must reach ALTERIO GIOIELLI within a maximum of 14 calendar days from the date on which you communicated the withdrawal. Once the returned product has been received, ALTERIO GIOIELLI will proceed to:
REFUND : By bank transfer of the price paid for the product/products for which the right of withdrawal has been exercised, provided that the goods subject to withdrawal have been received by the company, or unequivocal proof of shipment by courier has been provided. In this case, the email and the related printout must also specify the IBAN code and the holder of the current account to which the refund transfer is requested.
ITEM EXCHANGE : When the product arrives at the office, the exchange will be sent without additional costs. In this case, the email and the relative printout must specify that you intend to proceed with the item exchange and the desired item.
The customer will be held responsible, and therefore not compensable, for the decrease in value of the goods resulting from a handling other than that strictly necessary to establish the nature and characteristics of the goods. For products for personal use, for hygienic and health reasons it is not possible to return products already used.
All risks relating to the transport of the returned product are borne by the customer.
To help the customer exercise the right of withdrawal, here is an example of an e-mail communication, to be included in the package with which the returned product is shipped:
SUBJECT : REFUND NOTICE
ORDER NUMBER : PLEASE INDICATE THE ORDER NUMBER
BUYER DATA : INDICATE NAME, SURNAME, ADDRESS, TELEPHONE, E-MAIL
DESIRED SIZE : REFUND REASON
IBAN CODE : (INDICATE THE IBAN NUMBER OF THE CURRENT ACCOUNT WHERE YOU WISH TO RECEIVE THE CREDIT OF ANY REFUND)
CURRENT ACCOUNT HOLDER : (INDICATE THE HOLDER OF THE CURRENT ACCOUNT FROM WHICH YOU INTEND TO RECEIVE THE CREDIT OF ANY REFUND).
